Closets By Design Atlanta

August 24, 2018 2:01 am by admin
Design custom closets in atlanta
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Closets By Design Atlanta

My wife and I were looking to pamper ourselves and have a closet system designed for our master closet. We inquired online with three companies and Closets by Design called me to set up an appointment. The designer came the next day and was a bit pushy to make the sale. After 3 hours she left my home she had designed the entire closet that incorporated everything I asked for. The pricing was more than the other company that came out (the third company never even called me back). The reason I chose this company was we liked the design better. The install was scheduled for six weeks later. The quality was okay at best… It looked like a Home-Depot left over special. Overall a so-so experience at best.

horrible experience with CBD rep, S. Llanes for initial consultation! The project – garage cabinets for an intown townhouse The main issue here: the rep’s attitude: – rude and condescending, found trivial opportunities to correct me on any number of trivial details and in an arrogant manner (she was barely 25, about half my age) – she was pushy, less interested in hearing what her customer had to say than imposing her own opinion on what she thought was most appropriate (I appreciate advice, opinions, from the experts, but those are usu. best dispensed after listening to the customer properly) – she was rushed and seemed like she could not wait to move on (it was a 3 pm appointment), spending no more than 35 minutes doing what the competitors (Tailored Living, California Closets) took 3-4 hours to do. – tools were rudimentary: a scratch pad and pencil, when competitors were using CAD – she was expensive: by far. Thus offering the worst service, for the highest price. – no follow up: compared to the competitors that seemed to take much more interest in following up to see if / how the could win the business. I would stay away from this organization based on the experience with their rep and suggest to use companies with professional, courteous and interested sales persons.

A different installer came out and seemed as surprised as I was at how it looked. He did a great job at fixing the closet so that it meets what I expected. Originally the sales person wanted me to “half” the cost because he said I didn’t understand the drawing–but finally remembered what I had said –three times — so that we came to an understanding and the closet was fixed for no additional charge. At least they made it right.

Closets by Design – Atlanta – Norcross, GA. Not a good experience. Product is not good quality for the money spent. Installation was very poor, resulting in 3 trips to correct poor workmanship, inaccurate measurements and damaged shelving. I would never recommend this company. They are not rated with BBB. Do your homework and chose another option.

Great company! positive shout outs to Steve, Steph, Kathy Gz, Frankie and Ziombo! They are the heartbeat of this wonderful establishment.

Beverley was awesome. On time and precise. I’d definitely recommend this company of you want your closet looking FAB.

After considering several options, including self-installed system, I chose Closets By Design. My consultant, Clay listened to me attentively and made precise measurements on graph paper. I had a small closet syatem and a 20 linear foot garage system installed. All appointments were kept and he called before arriving each time. Desired details were gone-over several times, to ensure accuracy and the installation date was set, to MY convenience! Installers also called before arriving and went right to work. I had cleared-out and prepped both areas. Closet was done in about 2.5 hours and the…

Beverley Jones was awesome. On time and precise. Id definetly recommend this company of you want your closet lookomg FAB

Welcome to Closets By Design , where we specialize in custom closets and home office. Closets By Design can design an attractive storage space for any area of your home that needs organizing, from the pantry to the garage and everywhere in between.

Yelp users haven’t asked any questions yet about Closets by Design.

I love my new pantry and master closet! I can’t wait to get everything organized….or better yet….maybe I need more stuff to fill it up with!!

Nearing a decade ago I bought a large craftsman home near Decatur. The house was well built, but some finishes and appliances had not yet been installed. I made one of my better decisions in awhile and selected Closets by Design of Atlanta to custom build out the closets in the Master suite. Due to a large wardrobe, started to have issues with the rods shifting and closet walls expanding, and occasionally the bar falling. Stopped by Closets by Design to share the concern and purchase longer rods to correct problem. Instead, Service Manager Jessica cheerfully scheduled a service call, and…

The staff and crew were very professional and deft about their job. I recommend them.

Installer was awesome. My wall was curved a bit and he fixed the pieces to look as if they were always there. Good problem solver. Lori, the sales person stayed in contact w me and always returned my calls and questions. Would highly reccomend this company.

I recently worked with designer Cherie to create a design for my master bedroom closet and OMG, I love my new closet. I wish I had more space to work with but Cherie’s design maximized the space perfectly. If you have been thinking about getting organized, you need to call on Closets By Design Atlanta! A few important review notes: 1. The designer is the best. Patient, knowledgeable and can work within your price point. 2. Service is great. The installers were very professional, punctual and answered every question without making me feel silly for asking 3. The pricing is very reasonable…

Wonderful to work with!! Highly recommend these folks! I had a rough concept and they made it a reality!! My intention was to add barn doors at a later date they helped design a system that would easily support the weight and looks great! Look no further for your needs well worth the time and extra money to use these professionals!

Totally in love with my new closets. Closets By Design you just saved my marriage and the expense of buying a new house. Thank you Clay and the Closets By Design team!!

We are a made to order custom cabinet shop that specializes in giving customers what they want in a one off custom cabinet. We do not limit our customers in color choices, we hand finish our cabinets in our own paint shop… read more

Two months from order to installation. Only sent 1 installer who arrived at 11 when expected at 8 and he was there well in to the dinner hour. Then told me that he didn’t have all his tools and wasn’t able to finish installing some of the trim. Told me he would come back. Appointment set for this past Saturday. He was suppose to arrive before noon and at noon, no installer. Called and cancelled appointment because I had already lost a 1/2 day waiting on this guy and had things to get done. Called Monday to reschedule and was told that person I needed to talk to was on the phone and they would call me back. NO CALL. Called again Tuesday and was given exact same story about person on phone and would call me back. Here I sit several hours later and STILL NO CALL. I tried calling again and get a busy signal. What reputable company has a phone that rings busy these days? I would not recommend this company to anyone. Over priced, poor installation service and no followup. They cashed my check immediately though so they are quick on that. It has been 2 weeks since the install and here I sit frustrated that the job still isn’t done. I shouldn’t have paid them until he was done with the trim. Have more closets to do but it won’t be with this company.

Got closets installed in the master. The overall experience was good. The installer ( Lorrin) came as scheduled and did an awesome job in finishing the work to our satisfaction. Picked up the trash after completion of the work, did not bothered us at all while working. We could not hear any noise of his work. He was soft spoken and respectful. Experience with designing could have been little better but again overall it was not bad either.

I called and scheduled appointment for company to send someone out to give me a estimate to have cabinets put in our garage. We are limited to the amount we can have put in, but the quote I got from another company was for around $3,000. The girl that came tried to work up a estimate, and it was lengthy- I assumed it wouldn’t take but about an hour and I had to be somewhere else, so I asked her could she work up the estimate and email it to me. She insisted that she needed to make another appointment, that we wouldn’t understand it otherwise. I told her I didn’t want to waste her time or mine if it was too much. Still I was forced to make an appointment. I asked her to send me a email with the figures for me to look over anyway. Three weeks later, no email. I called and told the employee that answered the phone that I wanted to cancel my appointment. When she asked me why I told her it was because she never sent me the email for me to review. I believe this is a case of she wanted to come back out to high pressure me into a contract with them. The employee on the phone told me she would pass the information onto the sales lady and have her call me and see if she could send me the email. That was three weeks ago and I haven’t received any phone call from this business. Just makes me realize that I am not interested in dealing with this company at all. I contacted Jason at Closets by Design and more; he came out, set down, worked a figure up right then, and even had a program on his computer for me to look at, and see what it would like. I wouldn’t even give a one star. Closets by Design either has a poor employee or their tactics are very underhanded. I think that she didn’t want to fool with the job because it wasn’t worth her time and she felt she wasn’t going to make enough money off of the job. I would not recommend this company. They didn’t even get off of the ground floor with me. JAW

Cassandra was the BEST ever. I’m so excited to be working with her. I plan on having her design our other closets as well.

Ann P. said “I had the moving itch to move to a new construction home but my fiancé loves our current home and asked me what would I like to do to the house to want to stay. So I thought about it and I thought a custom…” read more

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Sales contact was excellent; install was quick and flawless. Quality of material is OK but looks and feels a bit more like IKEA than custom.

My consultant, Cherie, did a great job. I had a number of quotes by local companies, so I was familiar with the measuring/design process and knew what to expect. I also had a had a good idea about what I wanted. My consultation all the way through installation was seamless.

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My family is moving to Atlanta next month We hired Closets By Design to redo the closets in the new house. More then excited

5 stars 3 4 stars 0 3 stars 2 2 stars 1 1 star 8 We calculate the overall star rating using only reviews that our automated software currently recommends. Learn more.

Good experience doing business with Closets by Design. It was a pleasure to work with our designer Cherie. She planned and designed (with our input) a great closet for us. She was very knowledgeable on space planning. We are very happy with our new closet, a place for everything. The installer arrived within the specified time. He was neat, polite and did a great job.

We had a great experience with Closets by Design. Our sales rep, Miranda, did a great job, and we received everything promised on time. The installer did a great job also. He was fast and efficient. Communication was excellent and we LOVE our closet. Doubled the size.

Great experience with Closets By Design. I had 2 closets in master bedroom designed. They came promptly, measured, designed, priced and bargained, and sealed the deal. Miranda, my designer, was awesome! She showed concern towards my budget and really worked with us on what was more necessary to have so that I didn’t over do it and get slammed with an over the budget project, not at all pushy like other sales reps. She was insightful and very helpful in designing towards my needs. As I organize my new closet I realize the simple design satisfies my needs…originally thought I needed more. Now I have a simple clean design. Very happy with the product…very easy to adjust the shelves and rods. They arrived as planned. Installers were efficient and did clean work.

Lorinn was an excellent installer very professional and did an awesome job. I would certainly recommend him and request him for future jobs.

I would recommend Closets By Design-Atlanta to anyone! From my initial inquiry to the installation, everything went well and we are very pleased with our custom closets. It’s amazing how all our things are so well organized! Well worth it. Thank you!

Madelyn A. said “SHE GOT UP AND WENT TO WORK!! YAZ HONEY!! There are many levels of customer service ranging from the light introduction and “feel free to browse” to the full service “I got you!”. When we walked into the…” read more

Great people that absolutely love to take care of their customers. They had an extremely small error with our installation that they fixed with no questions asked. They 100% stand behind their product. High quality materials and superior craftsmanship. I will be a repeat customer over and over again.

Our custom closet was installed on Friday, 5/22/2015. The installer placed all six door handles in the wrong place leaving markers on the doors where they should have been placed. We called and spoke to manager/wife of owner Stephanie P. with displeasure and refund request. She committed to calling back the following Tuesday, but didn’t. She elected to have an unknown person call back even though she is the person that we spoke directly with at the time of install with our concerns. After the installation four additional defects were discovered on the product. After emailing pictures and speaking with Stephanie the “so called” manager she refused to refund any portions of the monies paid, disregarded the additional defects stating “the doors are going to be replaced anyway”, and did not follow back up with me by phone as stated, but sent an email intentionally ignoring all of the issues requesting that we call their office to schedule a date for them to install new doors. I am extremely displeased and mad at myself for not reading previous reviews prior to engaging in a relationship with this company. We had a wonderful initial experience with our designer Stephanie L., it’s unfortunate that the company doesn’t follow through on what she set up to be a great future relationship!

Had our closet designed by Stefanie back in 2015. I had a basic design but she improved on it with her suggestions. Unfortunately, had a fire in 2017 and I have to revisit the entire closet design again. Not only are we using a very similar design, she again has added a few small suggestions to maximize our space even more but the original design was so great that we are using it again. They did such a great job with the first closet, we are adding another closet to her list to design. Stefanie is pleasant, very positive, very creative, and loves what she does. The company is professional…

We put in a new master closet a year ago and it transformed our closet’s appearance and created much more space. The design was prepared custom for our closet after a designer met with me in my home to discuss our needs. The job was in conjunction with a master bath remodel and they were able to work with me to match a very specific install schedule. I just added three more shelves and got the hands-on attention of the owner to make sure the new shelves matched. (My finish had been discontinued but the new shelves look identical.) We’ve been very happy customers.

From start to finish we were impressed. Our project was to create closed-in storage for our two car garage. Miranda provided good ideas to maximize our storage based on the items we typical need to store, the space we designated and consideration for ample parking of our vehicles. She provided detailed plans that we approved. When the crew arrived for the install we made a significant change in the placement of two of the storage cabinets. NO PROBLEM! The two installers accommodated the change with no fuss or time delay. We’d definitely recommend Closets by Design.

We had very nice experience. Kandace came out looked at the areas we wanted fixed. She was very efficient and made sure to give us needed info to help us decide on what we needed done.

Amazing experience!! My husband and I recently moved into a smaller home and thought that a built in custom desk would help make the most of a smaller bedroom office. We first contacted and met with a competitor of Closets By Design and was left feeling unsure about our choices and decisions we made due to there was no direction given. My husband received a flyer from Closets By Design and we made an appointment and met with Stephanie. Wow, what a difference! Stephanie was great…with just a little of information from us she designed the perfect office space. Her vast knowledge in designing…

We saw the ad on TV and decided to call. Jerrinika our design consultant did an excellent presentation and provided us with options on what we could do with our closet space. Needless to say we made a decision to get the work time and cannot wait to see the finish product.

I am very happy that I chose CLOSETS BY DESIGN ! I had a great overall experience. Starting with the exceptional customer service in the call center, then the sales rep who came out was amazing. I can tell she took pride in her work by paying attention to every detail. The installation: The installer was great ! He very neat and tidy. He also went the extra mile to make sure I was completely satisfied with the finished result. So happy I chose Closets By Design !

First designer never got back to me with quote when she came Friday and promised it first thing Monday morning after she reviewed it with the owner. I had to call later in week and ask for quote. I was promised a call back within the hour and never heard from anyone. I again called back a few days later and explained the situation. I was told my first designer was “out on medical leave” (which was the first time I heard that) and they would send another designer. “One of their best”…well their best did not show today for the appointment. I am amazed by the lack of professionalism with this company and extremely disappointed!

BEWARE before you deal with this people, they look and act professional but are really CHEAP. I called them to give me an estimate and when they gave the estimate it looked higher than my budget, we said no and let it go, after 2 weeks at the end of the month the manager called and told me that they will do it for a cheaper price as they wanted to get the sales before the end of the month, we agreed upon a price and the next day the sales person came to our house to get our sign for the contract, this is where they cheated us, she brought the same design but at one corner they changed the depth of our cabinet from 20inches to 16 inches without notifying us, we overlooked it as we trusted them and the sales person was nice and signed the papers. When they came to install we realized that the depth was not what we asked for. We called the manager and she was very rude and told us that if we didn’t read the contract it was our fault to trust them and not read the contract. She said we have the signed paper now so do whatever you can but we will not fix the problem.

Terrific experience!! Highly recommend these folks. I had an outline of the cabinets i wanted and they made my dream a reality!! I added barn doors myself later and they helped with making the original design structure strong enough to add the doors. I highly recommend!!

Ok, I can’t sit back and let someone accuse a legit customer of being on meth and not being laid. I had an identical HORRIBLE experience to the first review of this company, and I am a REPEAT customer. 1st experience in 2011 was not stellar, so lets revisit. In summer 2011, I had garage cabinets done. My designer Judy was awesome and came up with the perfect system to accomodate for things like working around my required neighborhood trash bin that had nowhere else to go but the garage. The design was great. Install day – not so great. They made one cabinet, which was essentially a floor to ceiling cabinet for mops and stuff, about 6 inches too short. The door for it was correct, the base was too short. Instead of leaving and remaking it, they gave me two options. I could line it up with the top, or line it up with the bottom, so that they could continue with the install. They took the door when they left, and brought it back a few weeks later at the new shortened height. I couldn’t believe that they wouldnt fix their mistake, which was crystal clear on the measurements on the design plan that even I had a copy of. There was a 6 x 6 inch hole essentially in a perfect wall of cabinets. With the death of a loved one that summer, the error went unresolved. Fast forward to 2014. My builder installed closet collapsed. I called CBD and had a WONDERFUL designer, Stacey. She did an exceptional job with my design, maximizing my space, incorporating features I wanted, and answering ALL of my obnoxious questions related to a flooring change I was thinking about doing along with this closet. Stacey was exceptional from beginning to end. For summer 2014, they had a special going on which caused them to be booking projects two months out. I had my designer out before Memorial Day, and the first install available was July 28th- and mind you, my order was pretty small, white, just a few boards and shelves and rods. No biggie. TWO MONTHS. You don’t know what its like to live with your closet on the floor, literally, for two months. I couldn’t wait for install day. Install day was an absolute nightmare, and this company and new owner really showed their true colors. I was called THREE times the week prior to my install, and told the 28th, first install of the day, between 8:30-10am, but probably more towards 10 because I live so far north. At 10:15 am, noone had showed up or called. I called the office, and they tried to call my installer, but they “couldn’t find him”. So they called a little while later and said they found him, and there had been a mixup and he had shown up at another job first by mistake. They said someone would be out by 2. For my personal situation, this was EXTREMELY problematic. You see, my closet fell down and had been down for two months at this point. On the morning of install, I got up early and moved all my temporary racks to my only other bedroom, got everything out of there, covered both beds in clothes, etc. The house looked like a bomb went off. At one point they offered to do it on Saturday. This was NOT an option (it was Monday) and I couldn’t believe I should have to put this mess back together twice due to THEIR mistake. 2pm came around, noone came. 2:30, they called and said 10 minutes. 3pm? Noone. Another call promising they were on their way. 3:30? Still just me. 4pm? still just me. 4:30? nope. 4:51pm, one guy all by himself finally shows up. At this point, I needed to leave to take a state licensing exam that I had booked a few days before, after they confirmed times that I would have a half day install starting in the morning. I had to have a friend take off work and come sit in my home for the install – I couldn’t even be there to see it. My wide plank wood floors were kicked apart at one point where he probably shoved a shelf in the corner. Nothing in the closet was cleaned up, he left that for me. White sawdust all over my brand new dark wood floor. Oh and you should SEE what he did to cut in to my lightswitch plate cover. He left a jagged awful looking mess that I still haven’t had time to fix. He worked at my home til about 8pm. I did not pay at this time, I had told them with my friend supervising the install that i wasn’t comfortable paying until I saw the final work. I’m glad I didn’t. He forgot one piece, which they came back a week later with, and I was given a ghetto valet rod that took a ridiculous amount of force to use. I asked several times to speak with the owner, but he is a pussy and never would call and apologize. I would do three more closets with them if he would have just apologized. But alas, this wonderful product is held hostage behind poor management. I would not recommend this company to others. Oh, and the install guy gave me the inside scoop that Stephanie is the worst designer they have, his exact words were that her designs look like she was smoking something. If you do use this company, two wonderful designers are Judy and Stacey.

My experience was fantastic! I had the best installer. He was very thorough and just pleasant to have in my home. I’d love to work with him again. I’m already putting my things back into the closets and I’m awed.

Understand how a business’ rating changes month-to-month. Learn more.

We are blown away by Closets by a Design. Our designer, Miranda, couldn’t have been more helpful. She listened to our needs and offered great suggestions. Our installers, Lorin and Tommy, were absolutely the best. They were efficient, pleasant, and left everything immaculate. We recommend this company wholeheartedly!

Myra S. said “I was looking to replace cabinet doors. Unfortunately they don’t sell those separately. I did receive prompt attention and assistance. Although I was not able to find what I need it I still give them a 4” read more

My consultant Chancy was very professional and accommodated all the requests in our design for the master closet. Even after making multiple changes to the design they were very patient and took care of all our custom changes. We are very happy with the final result and also placed another order for home office. Apart from the excellent service, their prices are very good!!

Our designer, Ashley, met us at our home, which was still being built. She took all of the measurements and then at Starbucks went over all of the design options and layouts. She wound up getting us a discount and a holiday discount. She then got us a number of freebies thrown in. We got our install scheduled for the day we closed. The install team, 2 guys, arrived late but got right to work and had the entire closet installed in less than 3 hours. We are highly impressed with the professional job they did and how beautiful it all looks!!!

Great job, great design, great customer service, AWESOME installer! We love our new closet.

I had my master closet done about 2 years ago with Stephanie. I recently wanted my guest closet done. I met with another rep and ended up calling Stephanie back. She knows her stuff. Gives great advice, fun to work with. I love my master and can’t wait to get the guest closet installed. I have so much more room, everything is organized. It’s my favorite spot in my house!

I am very happy with with design, work and customer service with these folks. I had a rough outline of my cabinet project in mind…they made my dream a reality!! My intention was to take the final project and add barn doors. They were wonderful and helpful in my design to ensure the cabinets would support the weight and it looks great…..highly suggest you use these people.

Ashley was my designer. She really knows her stuff and is very personable. I’ve referred a friend already. Love my closet…

Update*** Stephanie came out to look at the original design, she saw the problem and set out to fix it. A few weeks later they installed a new set( one side of shelves) and there is no more gap in my pantry! I now love the way it looks. As I have said many times in my life, mistakes happen it is how a company goes about fixing the mistake that makes them stand out. Thank you Stephanie for fixing my pantry! I decided to update my pantry. The designer came to my house saw the pantry, did measurements, quoted a price and scheduled an install date. Then it went back to the company and they…

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