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Closet Works

Closet Works Closet Works

Happy with the customer service, quality of work and seamless process. The agent who came to our home immediately understood our needs & emailed a design within days. She even came just under our price point. We would certainly use this vendor again for future projects.

Pam Zelke helped us install four closets in our new condo two years ago. We had a great experience at the time. She listened to our needs and applied her expertise in creating the designs. We have been very happy with the closets since then. In addition, we have needed some additional hardware a few times, including just recently, and Pam was very responsive and helpful with the small requests.

Closet Works helped me transform my bedroom closet (which is quite unique and has a wood beam running through part of it) into a masterpiece! Compared to other quotes I received, Closet Works was more affordable, attentive AND enabled me to get a dark finish for the same price as the white finish, which was not the case with competitors. My designer Patti Powers was amazing to work with and came up with a design that incorporated shoe racks, dress racks, double hang racks, sweater shelves and silent close drawers. I was able to fit more clothes and shoes into my closet than I had with the Closet Maid system that was installed when I purchased my condo. Would highly recommend Closet Works for your next closet project!

Extremely happy with our closets. Our sales adviser visited us at home and helped to make all the right choices. Everything was delivered and installed in a timely manner. Thank you!

Our designer who visited us , was Janine Crixell. First of all she took so long to get back with drawings after her visit. Only after I emailed her she sent me the drawings. The drawings had missed some important details which we had discussed already during our appointment. After that we waited for a month no response on the updated drawings. We decided to go to another company for our baby wardrobe and office table which they designed installed within a month.I get an email from closet works office after almost 3 months asking me that I am not reachable and if I want to go ahead. Some random email keep coming 3 times, I have replied to them twice with the feedback still they keep sending me email from a common email. Very poor service and seems like you guys do not care for your customers at all. I would not recommend this service to anyone.

From designing with Gerry to installation, the process was smooth. Gerry is a fantastic designer who knew exactly what I needed/wanted without me saying much. Also, he’s not afraid to tell you no if something you suggest will not work! That’s the sign of a good designer. He doesn’t want you to be left with something that doesn’t look, function, and feel good! There was a hiccup that one of the closet doors wasn’t drilled correctly, but no big deal. It was corrected and installed within a couple of weeks or so. Other than that, the installation guys are so good! No mess left behind and my room smelled like oranges at the end. 🙂 Compared to other BIG chains (you know the one), going with a local company is the better choice in my opinion. They hold themselves accountable to you. I would highly recommend them for your custom closet.

5 stars 72 4 stars 11 3 stars 6 2 stars 4 1 star 10 We calculate the overall star rating using only reviews that our automated software currently recommends. Learn more.

I contacted Closet Works in July and was quickly given an appt with Katy, a designer. Our first meeting was great and she was very patient with our questions. We originally thought they may design our master bedroom closet AND some garage organization (and had her measure for it). But we only went with the bedroom design. We chose our materials and some additional options (laundry basket, extra hooks). I received our draft design very quickly and had some adjustments to make. They were quickly changed and we received a new draft. I quickly approved it and waited for the installation appointment. They called me as soon as the materials were ready for install and were very accommodating on our schedule. The installer (sorry, forgot his name) was running late due to traffic but called to tell us, which was nice. He was there for a few hours, left absolutely NO mess and the closet looks great. We are so pleased with the quality of materials and workmanship. We would definitely hire them again. Previously, we used a website called for another closet – self-measurement and installation. No comparison. The materials are quality and way less work. Thanks Closet Works! will recommend to others.

Katy Shannon was the designer who came to my house to design a guest closet. She was very friendly and helpful making suggestions on ways to organize it. I changed my mind a few times, and she sent new drawings/prices each time. The finished space came out very nice. Love the quality!

Sadly, we had a terrible experience with Closet Works. We got a nursery closet and a built in done, and the customer service (in particular, the communication) was just abysmal. I met with Sue for our consultation. She sent us a quote based off what we discussed and in the quote, never mentioned the existing closet removal. After taking my deposit, I reached out about the closet removal for the nursery closet and never received a response. I only got a response the week before the scheduled service at which point, it was too late to get the removal done prior to the service (which we would’ve liked to do since it would require repair) so if there was any repair, it would need to be done after. I asked her to connect me to the manager multiple times and every time there was some excuse. After getting the closet installed, there was a significant amount of repair needed, and since the installation was done on top, it cost even more. In addition to the amount we spent on the closet, the quote we received was an additional $600 to repair the removal (which could’ve been avoided had we done this prior to the service). Again, reached out to Sue to connect me to the manager several times and each time was met back with an excuse. She also said she would reach out for a quote from their painter and I never heard anything back. From the beginning (3 months before), I communicated the deadline to avoid these types of mishaps, so it was extremely disappointing to have this experience.

It’s Friday at about 1:15, I walk in look at the closets and no one was around except for a person I could barely see behind a desk and a monitor. No one greeted me or even acknowledged I was in the showroom. Is this place still in business? I’ll look elsewhere for our closet needs.

I first want to say that my closets turned out great. They look great and are very functional. The lack of communication was an issue. I waited longer than I wanted to because the sales person wouldn’t return my calls for weeks at a time. –

I originally gave a bad review in August, but I must tell you how wonderful the experience ended. Jacklyn, the designer was fantastic to work with. She was constantly staying in communication with me, either by email and always a follow up by phone call. That’s great customer service!! The installers were very professional working hard to get the closet installed properly and explain all the features to me berfore leaving. I feel I have a good quality product and am excited to start using my new closet

Yelp users haven’t asked any questions yet about Closet Works.

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Janine C. was FANTASTIC! I requested an appointment with the company and Janine came out to my house a few days later with a lot of great ideas AND she was motivated to get the job done right. She took her time, designed with my two boys needs in mind, and after a few drafts, we came to a final proposal. She went over all the details, talked with me over e-mail/text/phone to ensure everything was perfect. She worked within my budget and always explained what all my options were, which I really appreciated. The closet will be installed in about 3 weeks after I signed the paperwork, which is AWESOME! Perfect timing to clean out and remove everything from the inside. THANK YOU JANINE! 🙂

Closet Works is fantastic at what they do!! We were fortunate enough to work with Sue Tinker who made the whole process of designing and installing multiple closets incredibly seamless and fun too! Her creativity and attention to detail allowed us to optimize our closet space in a way that we would not have been able to dream up. We are extremely happy with the results and would highly recommend Closet Works to anyone who is considering new closets. You will be thrilled with the experience and outcome!

Outside Chicago Metro Area: If you are located outside of our service area, but are interested in purchasing a Closet Works system, never fear, we can still help you. Give us a call and we will put you in touch with one of our national network of dealers who design and sell our systems to areas across the United States, Canada, European Union, Tahiti and Oceania. 1-800-4-CLOSET (800-425-6738).

Closet Works provides custom closet organization systems and storage solutions for the entire Chicago metro area, including all Chicago suburbs in both Illinois and parts of Northwest Indiana, Southwest Michigan and Southeast Wisconsin. Serving: The Chicago Metro Area City of Chicago Addison, IL 60101 Algonquin IL 60102 Alsip IL 60803 Antioch IL 60002 Argo IL 60501 Arlington Heights IL Aurora IL-all zip codes Bannockburn IL 60015 Barrington IL 60010 Bartlett IL 60103 Batavia IL 60510 Belshaw IN 46356 Bellwood IL 60104 Berkley IL 60163 Berwyn IL 60402 Big Rock IL 60511 Bloomingdale IL 60108 Blue Island IL 60406 Bolingbrook IL 60490, 60440 Braidwood IL 60408 Bridgeview IL 60455 Bristol IL 60512 Brookfield IL 60513 Buffalo Grove IL 60089 Burlington Wi 53105 Burr Ridge IL 60527 Calumet City IL 60409 Carol Stream IL 60188 Carpentersville IL 60110 Cary IL 60013 Cedar Lake IN 46303 Channahon IL 60410 Chicago IL-all zip codes Cicero IL 60804 Clarendon Hills IL 60514 Country Club Hills IL 60478 Crete IL 60417 Crown Point IN 46307 Crystal Lake IL 60012, 60014 Darien IL 60561 Deerfield IL 60015 Delavan WI 53115 Des Plaines IL 60016 Dolton IL 60419 Downers Grove IL Dundee IL 60118 Dyer IN 46311 East Chicago IN 46312 Edgebrook Chicago IL 60646 Edgewater Chicago IL 60640 Elburn IL 60119 Elgin IL 60120, 60123, 60124 Elk Grove Village IL 60007 Elkhart IN Elmhurst IL 60126 Elmwood Park IL 60707 Elsdon Chicago IL 60632 Elburn IL 60119 Elwood IL 60421 Englewood Chicago IL 60621 Evanston IL 60201 Evanston IL 60202 Evanston IL 60203 Evanston IL 60204 Evanston IL 60208 Evanston IL 60209 Evergreen Park IL 60805 Fontana WI 53125 Flossmoor Park IL 60422 Forest Park IL 60130 Fort Sheridan IL 60037 Fox Lake IL 60020 Fox River Grove IL 60021 Frankfort IL 60423 Franklin WI 53132 Franklin Park IL 60131 Gary IN Geneva IL 60136 Genoa City WI 53128 Gilberts IL 60136 Glen Ellyn IL 60137 Glencoe IL 60022 Glendale Heights IL 60139 Glenview IL 60026 Glenwood IL 60425 Golf IL 60029 Grafton WI 53024 Grand Beach MI 49117 Grayslake IL 60030 Great lakes IL 60088 Griffith IN 46319 Gurnee IL 60031 Hammond IN Hampshire IL 60140 Hanover Park IL 60133 Harbert MI 49115 Harvard IL 60033 Harvey IL 60426 Hawthorn Woods IL 60047 Hazel Crest IL 60429 Hebron IL 60034 Hebron IN 46341 Hickory Hills IL 60457 Highland IN 46322 Highland Park IL 60035 Highwood IL 60040 Hillside IL 60162 Hines IL 60141 Hinsdale IL 60521 Hobart IL 46342 Hoffman Estates IL 60169 Homer Glen IL 60491 Hometown IL 60456 Homewood IL 60430 Hubbard Woods IL 60093 Huntley IL 60142 Hyde Park Chicago IL 60615 Ingleside IL 60641 Island-Lake IL 60143 Itasca IL 60637 Joliet IL Justice IL 60458 Kenilworth IL 60043 Kenosha WI Kohler WI 53044 Kouts IN 46347 La Grange IL 60525 La Grange Park IL 60526 Lake Barrington IL 60010 Lake Bluff IL 60044 Lake Forest IL 60045 Lake Geneva WI 53147 Lake In The Hills IL 60156 Lake Station IN 46405 Lake View Chicago IL 60657 Lake View East Chicago IL 60613 Lake Villa IL 60046 Lake Zurich IL 60047 Lakeside MI 49116 Lansing IL 60438 Lemont IL 60439 Libertyville IL 60048 Lincolnshire IL 60069 Lincolnwood IL 60712 Lisbon IL 60541 Lisle IL 60532 Lockport IL 60441 Lombard IL 60148 Long Beach IN 46360 Long Grove IL 60047 Lowell IN 46356 Lyons IL 60534 Manahattan IL 60442 Maple Park IL 60151 Marengo IL 60152 Markham IL 60428 Matteson IL 60443 Maywood IL 60153 McHenry IL 60050, 60051 Medinah IL 60157 Melrose Park IL 60160 Merrillville IN 46410 Mettawa IL 60045 Michiana MI 49117 Michigan City IN 46360 Midlothian IL 60445 Miller IN 46403 Milwaukee WI Minooka IL 60447 Mokena IL 60448 Monee IL 60449 Montgomery IL 60538 Morton Grove IL 60053 Mount Prospect IL 60056 Mt. Greenwood IL 60655 Mundelein IL 60060 Munster IN 46324 Naperville IL 60540 Naperville IL 60563 Naperville IL 60564 Naperville IL 60565 Naperville IL 60566 Naperville IL 60567 New Buffalo IN 49117 New Lenox IL 60451 Niles IL 60714 Norridge IL 60706 North Aurora IL 60542 North Barrington IL 60010 North Chicago IL 60064 North Park Chicago IL 60642 Northbrook IL 60062 Northfield IL 60093 Northlake IL 60164 Northtown IL 60659 Norwood Park IL 60631 Oak Brook, IL 60523 Frankfort IL 60423 Oak Creek WI 53154 Oak Lawn IL 60453 Oak Park IL Ogden Park, Chicago IL 60636 Olympia Fields IL 60461 Orland Park IL 60462, 60467 Oswego IL 60543 Palatine IL 60067, 60074 Palos Heights IL 60463 Palos Hills IL 60465 Palos Park IL 60464 Park Forest IL 60466 Park Ridge IL 60068 Peotone IL 60468 Pilsen, Chicago IL 60608 Plainfield IL Pleasant Prairie WI 53158 Port Washington WI 53074 Portage IN 46368 Porter IN 46304 Posen IL 60469 Prairie View IL 60069 Printer’s Row Chicago IL 60613 Prospect Heights IL 60070 Racine WI Richmond IL 60071 Richton Park IL 60471 Ringwood IL 60072 River Forest IL 60305 River Grove IL 60171 River Woods IL 60015 Riverdale IL 60827 Riverside IL 60546 Riverwoods IL 60015 Robbins IL 60472 Richmond IL 60071 Rolling Meadows IL 60008 Romeoville IL 60446 Roselle IL 60172 Ross IN 46408 Round Lake IL 60073 Saint Joseph IN Sawyer MI 49125 Schaumburg IL Schererville IN 46375 Schiller Park IL 60176 Shorewood IL 60404 Skokie IL 60076, 60077 South Barrington IL 60010 South Elgin IL 60177 South Haven IN 49090 South Holland IL 60473 Spring Grove IL 60081 St. Charles IL Saint John IN 46373 Steger IL 60475 Stone Park IL 60165 Streamwood IL 60107 Sugar Grove IL 60554 Summit IL 60501 Thornton IL 60476 Three Oaks MI 49128 Tinley Park IL 60477, 60487 Trevor WI 53179 Twin Lakes WI 53181 Union IL 60180 Union Pier IN 49129 Valparaiso IN 46383, 46385 Vernon WI 53188 Vernon Hills IL 60061 Villa Park IL 60181 Wadsworth IL 60083 Warrenville IL 60555 Wauconda IL 60084 Waukesha WI Wayne IL 60184 West Chicago IL 60185 West Town Chicago IL 60642 Westchester IL 60154 Western Springs IL 60558 Westmont IL 60559 Westville IN 46391 Wheaton IL 60187, 60189 Wheeling IL 60090 Whiting IN 46394 Williams Bay WI 53191 Willow Springs IL 60480 Willowbrook IL 60527 Wilmette IL 60091 Wilmington IL 60481 Winfield IL 60190 Winnetka IL 60093 Winthrop Habor IL 60096 Wolcott IN 47995 Wonder Lake IL 60097 Wood Dale IL 60191 Woodridge IL 60517 Woodstock IL 60098 Yorkville IL 60560 Zion IL 60099 The Chicago Metro Area

I’m happy to report that I was contacted by the Installation Manager, Tim, and the Director of Production and Quality, Andres, the next day. They assured me they wanted to make things right and came to my house that day to see and hear about the problems first hand. They were professional and reasonable. They came up with a plan to fix all of the problems, ordered the correct materials, apologized for the behavior of their installers, and a week later Tim came to install everything himself. He was on time, professional, kind and did a great job. He had to remove the existing built ins and basically start from scratch building new ones. The built-ins are now all the correct sizes and are installed well. As someone who has owned three businesses in the past 20 years with hundreds of employees, I get that sometimes you hire bad employees and that those employees mess up. It happens. To me, the mark of a good company is when management takes complaints seriously and works to address them making sure that, in the end, the customer is happy. Tim and Andres went above and beyond to make sure the work was fixed and that I was happy. To me, that’s the mark of a great company and one I would do business with again. I’ll just make sure to not request the installers I had previously. In the end, this was a positive experience and I’m happy with my built ins. Thank you Closet Works for making things right.

I highly recommend Closet Works. Greg Cetera was our designer and he was excellent. We were very pleased with the service we received as well as our new hall closet design. His creativity, professionalism, reliability, patience, and ability to truly listen to what we were looking for was second to none. He arrived on time, offered thoughtful suggestions to enhance our space to its full potential, quoted competitive pricing of a well made product, and consistently communicated with us from beginning to end of the project. Our installer, Justin, was also great. He was very experienced with how to do the installation and worked efficiently to complete the job. My husband and I could not be more pleased with our new hall closet design and would definitely recommend Closet Works to anyone.

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I do not recommend working with Closet Works – especially for custom projects. I have never had a worse customer service experience. We engage Closet Works looking for a custom solution for our toddlers room. Gerry said it would be no problem and created plans for a built-in and custom door. Closet Works installed the built-ins, did not finish the project and completely ghosted. The nail in the coffin was CW charging our credit card for the full amount of the unfinished project. All our calls to customer service have been unreturned. I do not recommend engaging CW with a custom project – you will be left with built-in cabinets and your original problem. Bait and switch.

We live in Highland Park and Lisa Côte was our design consultant. She was pleasant, attentive and a wonderful listener. She had incredible suggestions and really understood the design I had in mind for converting our front hall closet into a mud room and dealing with our frustrating reach in master bedroom closet. She was also incredibly responsive and patient with the multiple adjustments we requested to the proposal design. I can’t say enough about how enjoyable she made this experience. The installer was professional, pleasant and worked very quickly. We now have an amazing new mudroom and a wonderful master closet that I can’t stop staring at! I will definitely recommend them to my real estate clients in the future, and I look forward to doing more closets in my house with Lisa.

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All of our closet and organization systems sold in North America are manufactured locally in Elmhurst Illinois

Factory & Office 953 N. Larch Ave. Elmhurst, IL 60126 P: 630-832-3322 P: 800-425-6738Fax: 630-832-6878

Closet Works Lincoln Park Chicago Showroom (free parking) 2112 N. Clybourn Ave. Chicago, IL 60614 P: 800-425-6738 H: M-F 10- 6 SAT 10- 5 SUN 11- 4

Initial quote I received to do 6 closets was $13,000. Ha! Designer made no suggestions whatsoever as to how to bring the cost down. That’s only slightly less than it cost us to remodel and furnish an entire floor of our house. When I shockingly did not jump at the opportunity to fork over this astronomical amount, I was pestered with follow up calls. Long story short, I suspect they probably do good work, but I found the designer so incredibly annoying and unhelpful that I ultimately did not go with them. I have a choice about with whom I work and if I’m spending that much money, I’d like to not only feel like I’m getting my money’s worth, but also like working with the person taking my hard earned money. I am considering working with Closet Works in the future, but requesting I be matched with another designer to see if they might be a better fit. I’d love to work with them if they could design something reasonably affordable, and the designer wasn’t so obnoxious.

We Specialize in Closet Organizations: Visit Our Lincoln Park Chicago Showroom for Closet Organizer Ideas!

I highly recommend Closetworks. Our designer was Molly Anderson and I would use her again and again. I am thrilled with my master closet . She was able to use all the space perfectly. From her initial visit to installation was a breeze . Now I need more clothes to fill the space . Don’t hesitate wish we had done it years ago . The closet is beautiful and adds value to ur home .

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