Closet America

July 24, 2018 2:56 am by admin
Organizing a childs closet to grow with them
Photo of closet america landover md united states
Closet America

While Closet America may provide a decent product, I will never find out because after multiple sales calls a day, 6 days a week, for weeks, earlier in the year, I told them to stop calling and I’d call them if/when I was ready to inquire about a closet system. Then today I get another call from them, again after I explicitly told them not to call me. I told the sales person, in a calm but adamant tone, that they were suppose to stop calling me, but because they had, I would not be purchasing a closet system from them…ever. Then the sales person hung up on me. Not only rude but very unprofessional and extremely poor customer service. If the unsolicited sales call didn’t cement the fact I wouldn’t purchase from this company, the employees behavior did.

I had my consultation the other day and I can’t WAIT for installation! Great customer service so far.

5 stars 57 4 stars 6 3 stars 0 2 stars 2 1 star 13 We calculate the overall star rating using only reviews that our automated software currently recommends. Learn more.

“The quality of the materials is fantastic. The best part about the whole experience was being able to see the design at the initial consultation, which really helped us to see what the system could do for us. In the end the product ended up being better than we could have imagined, nearly doubling the usable space when we did not think it was possible. We are beyond thrilled with our product – it has really changed the atmosphere of our home and helped to get rid of some visible clutter.”

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New closet install, mud room and book shelves and we are overall pleased and happy. Never knew how much space we could gain until they were installed. Very pleased at the outcome!

We use high-quality materials and craftsmanship, and stand behind every system we design and manufacture.

How does one care for and store a diverse collection of shoes? Let’s talk about six classic shoe styles and how to care for and store them in your custom closet.

The whole process from Beginning to end was smooth! -Sharain my stylist came to the house and measured the two spaces and then designed the two spaces based on how many items we had (which helped decide how the closet was going to look). -Loved seeing the closets 3D so I had a better visual how the clothes would look and fit. -Loved how Sharain showed me what tools and materials would be used to assemble the closets. -Day of install, received a call that gave an estimate arrival and the two men were very professional and got the job done. The final product is absolutely spectacular! Words cannot describe how beautiful the new closets look, fresh and how the metal bars look modern! I have to say, it’s not cheap but the stylist works with you and makes your dream closet possible! I believe Closed America is worth the splurge, definitely will use them again in the future!

Think beyond the bedroom. We create custom-designed, locally-built organizational solutions for your closets, offices, garages, and more. If you can dream it, we can build it. We serve the DC, Maryland, and Northern Virginia areas. We’re your local closet company, putting everything in its place, perfectly.

“I was most satisfied with the woman who came out to do the design with us. She was very precise. She wasn’t wordy, but her presentation was very detailed. We’re skeptical people, and we don’t go for something without getting second options, but we really felt comfortable with her, and the price was fair, so we decided to go for it on the spot. We never do that, but she was key for us. Afterwards, the follow-up from the administration, the scheduling, working on the final design layout, and the installation itself was really top-notch.”

What a great experience from beginning to end! The designer came up with an excellent design, and today our installer was here bright an early to install our master bedroom walk in closet system. To s.

..ee it in place now is even better than what we expected! We are so glad we went with Closet America………I am almost positive we will be having the pantry and another closet done in the near future.

I cannot say enough about the customer service, and follow through every step of the project! We have a great product at a great price……with a lifetime guarantee! Lihat Selengkapnya

Closet America installed 2 reach-in systems for us. They are BEAUTIFUL!!! The 2 man team of John and Tre were on time, professional and the job was done in a reasonable amount of time. John walked us through the types of materials used for the installation, and explained how to adjust the shelving if we wished. The process of designing and measuring the units was done by Holly. She was a complete DREAM. She talked to us in detail about what we wanted and what was realistic. She showed us designs that matched our visions. The scheduling team was fantastic at finding a date that worked for us, and providing reminders as the install date arrived.

We scheduled our appointment with Closets America for 3 pm on Saturday 7/8… My wife and I arrived at our house which is under construction at 2:40 pm… Around 2:50 my cell phone rang letting me know that the designer was running behind and will be at our location no later than 4pm… Just after 4pm my cell rang again and it was the designer letting me know he would be there around 4:30 pm… At no time during either call did the Closet America representative apologize which it frankly Customer Service 101 and always help to defuse the situation… My wife and I can take our business anywhere… If this is the way they are starting the relationship then maybe Closet America should not be my choice… I told them not to bother…

Excellent company and product. Extremely efficient and clean. A little pricey but well worth it.

REIMAGINE YOUR SPACE • Custom Organization Systems Engineered to Last

Great service! I got my closet done today and I am in love. Thank you for creating my new space. I would recommend Closet America to anyone.

My experience with Closet America has been a customer service nightmare from beginning to end. My first consultation ran over, and then there was zero follow-up. Then when I followed up and rescheduled, they cancelled my appoint with zero notice. My actual appointment (after the third attempt) was fine (designer was quite pleasant) but the scheduling process for the installation was an almost total failure. They captured the wrong date for installation (on a date I was out of town) and then tried to charge me $200 to change the date. Now I’ve been on hold for 15 minutes because now there’s a problem with a partition for the design. I would never recommend Closet America as a company even though my designer was great and I’m sure the closet will be fine in the end when it’s finished.

We recently spent quite a bit to use Closet America rather than Container Store for a book shelve system. First they didn’t get the design right so they had to come back again to fix their initial mistakes. Then when we were moving, the “customer service” completely dissipated. Scheduling the shelving system removal was nearly impossible. Installation dates were available but removal dates were over a month out. They also said we would have to provide moving blankets when transferring the shelves. They really put obstacles in so they don’t have to move the system. Two different reps offered to send instructions on how to remove it ourselves and then as we were left with no choice but to remove it ourselves, when we asked for the instructions, they said they don’t have formal instructions. We have to move in less than a month so our only choice is to leave the shelving system behind. Be careful with your decision to choose Closet America!

My experience from beginning to end, was amazing. So much so, I’m gonna use them for every other closet in my home. Very professional and prompt. I HIGHLY recommend them to others.

I love my closet. It was designed perfectly to meet my wants and needs. I recommend them to friend and she Loves her closet too. Great quality hardware!

They were prompt and courteous to schedule the design appointment and showed up on time and did a good job. But then, afterwards the sales pressure tactics kicked in and they offered some good discounts, but only valid for that day. Come on !! They did not even give time to think over night. I called them the next working day to ask for some design tweaks and they said they can not offer the same discounts as the prior day. No way to do business !!

If you’re living in a historic DC home, you know just that closet space is woefully tight. Thankfully, there are ways to organize your clothing without a closet.

I called Closet America when I moved in to my new home. My husband was using the den as a storage room but quickly realized we needed more closet space. The den was spacious but it was difficult to visualize turning it into a closet. I started researching closet companies and met with a few vendors. After meeting our Closet America rep, we were ready to sign up. Closet America had the best product in terms of quality, competitive pricing, and the sales person was honest and very knowledgeable. Pricing was transparent and we could add/remove items to stay within budget. Our salesperson knew our budget and stayed within those limits. The final product was perfect! It is my dream closet and I absolutely LOVE it. I receive endless compliments on it from guests. I couldn’t be more pleased with the outcome. Thank you Closet America!

I would have to say from start to finish Closet America was Amazing, I can’t say enough amazing things about this company. From the Designer Jenny Rinker to the Installers everything was painless and went perfectly. I have to give an extra credit to the designer Jenny not only did she actually listening to all of my needs and wants, she was patient working with me in making sure to build me an amazing closet design that fit my needs. I would highly recommend this company for any of you organizational needs and ask from Jenny, she will not disappoint you.

We met with Heather Cooksey, a Senior Designer at Closet America and were not only impressed by her design skills, but also by her personality. Heather is warm, patient, and accommodating without being sales-y and false. She genuinely loves what she does and it shows! We worked with her to develop a design for a dressing room for our mother. Heather’s ideas were simply brilliant and she let us know when something just wouldn’t work. We appreciated that straightforwardness and gentle honesty. The missing star is for the company, not Heather. The pricing is very high given the myriad of competitors. While I understand that you get what you pay for (English dovetail joinery, soft close drawers, and best in class accessories), the price was still very high for what we needed. I wish they had an option that was one tier down. At that point, working with Closet America would have been a no brainier.

I am thrilled with our storage system, it was exactly what I was looking for. I would highly recommend Closet America. They were professional, reasonably priced, and quick to install. From the designe.

..r to the installers – everyone was a pleasure to work with. Lihat Selengkapnya

Very easy process from start to finish. Ben was very professional and a great designer. Liked knowing that everyone I interacted with at Closet America was an employee, and not a contractor. Closet installation went smoothly, and I am very happy with my new closets! Would definitely recommend!

How does one care for and store a diverse collection of shoes? Let’s talk about six classic shoe styles and how to care for and store them in your custom closet. https://closetamerica.com/…/06-28-2018-classic-shoes-ladies…

“John walked us through the types of materials used for the installation, and explained how to adjust the shelving if we wished.” in 12 reviews

Closet America’s President Skip Labella and executive management team have taken the #ALSIceBucketChallenge!! Thanks for the nomination Thompson Creek Window Company! We donated to ALS and would like to challenge Tripp Donnelly from RepEquity, Jay Rosenberg from Rosenberg Media, Scott Smith with Mid Atlantic Expositions and Entertainment, Melissa McLay Interiors, TJ Mulrenin from Mulrenin & Associates, and Robbie Doran! You have 24 hours!

I had my consultation today, three spaces designed and great customer service. I look forward to installation.

Closet America is an extraordinary company. The entire experience was pleasant and professional. Amanda Metcalf is a very talented designer who listened to my needs. She was able to meet my budget by value engineering the design. Her creativity and attention to detail allowed me to obtain a closet design that will meet my needs well into the future. I was equally impressed with the materials utilized. I have honestly not seen anything comparable. I highly recommend Closet America.

I absolutely love my new craft room space. From the designer, designer coordinator, the project manager, to the installers, to the finished product and all the people in-between who came to my home to.

.. make my room become a reality, i couldn’t have asked for better customer service and their professional and helpful assistance. There are not enough words to describe how thankful I am. It is nice to work with a company that cares and takes the time to make sure their product is of high standards and their customer is absolutely delighted.

Thank you! Thank you! Thank you! Lihat Selengkapnya

My experience with Closet America was extraordinary from the beginning to end. My closet consultant, Kayla, was professional, informative and extremely pleasant. She gave me valuable suggestions and delivered remarkable customer service. While my closet was being produced, representatives from the company called to confirm my agreement with the plan for the closet before they started production. Then I received a call to confirm installation. Each contact with the company was pleasant and professional. Lastly, the day of install, the installers arrived on time, reviewed the play of work and how the day would proceed. The were also very friendly and professional. It took them just about 3 hours to complete my closet. I am immensely happy with my Closet America experience and my closet! I would recommend anyone looking for a great quality storage solution and excellent customer service, they must go to Closet America!!

If you’re living in a historic DC home, you know just that closet space is woefully tight. Thankfully, there are ways to organize your clothing without a closet. https://www.closetamerica.com/…/06-26-2018-organizing-cloth…

“The designer and installer showed up PROMPTLY and were polite, thorough and answered any and all questions we had.” in 24 reviews

+1 +31 +32 +33 +34 +39 +41 +43 +44 +45 +46 +47 +48 +49 +52 +54 +55 +56 +60 +61 +63 +64 +65 +81 +90 +351 +353 +358 +420 +852 +886

“We are very excited for our closet and could not be more pleased with Closet America.” in 40 reviews

I absolutely love my dressing room! It is the envy of my friends. But most importantly, it has changed the daily life of this fashionista. I actually may have found the cure for excess shopping! I only allow the clothes I really like, a spot in this showcase closet. And now that they are organized, articles of clothing that go together just find each other! Fun…. My designer Jenny was extremely patient, personable, and artistic. As a designer myself, I had ideas and visions, but I also had high standards for both quality and design. There are many closet organizing companies, and they all have their strengths. But there is one factor that is non-negotiable with me. And that is customer satisfaction. In our case, a mistake was made. It was a mistake honestly made by Closet America. In addition, it was an error that would cost them money and time. However, Jeff from Customer Service is the man. Jeff and Closet America stood by their promise to make it right, and make us happy. In a chaotic world where dependability and honesty is in short supply, it’s nice to know that you can count on Closet America to keep their promises, and at the same time, even organize your life a little bit. (: Sara

Just discovered this page. And started to enjoying the way that this company works. Hopefully in the future tense to have them into doing my owned homes. Godwillinly!!!👸👼🌎🌍🌏🌈❤❤❤❤❤📖🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏⭐⭐⭐⭐⭐

Scheduling a design consultation, having the designer come in and show me what my space can look like, to the installation, it was all so easy. I love my new walk in closet. There is so much more usable space. I don’t have enough stuff to fill my new space, which isn’t a bad thing. I can’t wait until I get my next space done by Closet America. Thank you so much!!!

The short and sweet: Use them-they’re locally based, they know their stuff, they’re very professional and personable, and will definitely work with you! They not only customize their closets, they customize your EXPERIENCE to you. The longer version: I’ve now used Closet America three times now, for three different closets in two different homes, one a condo in 2012 and my current home, the master bedroom in 2015 and the spare bedroom in 2016. ALL THREE TIMES have been wonderful experiences and I have no complaints. From the design, the estimate, the DISCOUNTS (they offer financing options!), the scheduling and install, are all top notch to me. They really pride themselves on customer service and making you happy. All three times, I have done the tear out, spackle/sanding, and painting on my own because I always wanted a custom background color. Like other reviewers, they will offer you this service if you can’t get it done or like the ease of all-in-one. As an Asian, I very much appreciated that ALL three times (which means this is part of their standard operating procedure), my installers took off their shoes just inside the door and continue to carry the shelves and items to the bedroom, shoeless. I know not everyone will find this customary, but again, as an Asian, I was super delighted at this small detail lol. Each time, I’ve had different installers, yet their work is spot on, timely, and they clean up afterwards! So I have to give Closet America kudos and praise for having very detailed and thoughtful standard operating procedure for their installs. As an OCD clean freak, this only makes me even happier at the end of each install 🙂 For the designs, their designers are top notch, measure your items if available or you point out that you want a certain thing of set of things to fit on a shelf or rack, and any customization you need. I’ll tell you, every purse/handbag, tote bag, clutch, stiletto (shoe racks are adjustable and the installers are more than willing to do it for you while they’re there!), blouse and dress fits PERFECTLY in every closet I’ve had. And the other reviewers are correct, the designers will apologize to YOU for running over on time, even when its bc you were being too picky and had a million things to add on (raised hand-I’ve definitely done this). I can’t remember my first designer’s name from 2012, but for my recent master closet, I actually got to work with Dan on my design, in their showroom. And I’m going to delve into this further in the next section bc I saw one review complain about the home buying issue. Jennifer was my last designer and she did my spare bedroom and media center (to be done later this year) wonderfully, too. NOTE: If you are in the process of buying a home, and have NOT closed on it yet, technically, if you read your contract, especially if it is a condo, you cannot have contractors come to measure or do anything in preparation for future work BEFORE you have closed on the home. I ran into this issue on my last purchase. However, Closet America worked with me to work around this by having me come to the showroom with my own measurements (they gave me a guideline sheet) to at least start the design process and pricing out. This is what Dan did for me, so that I could have everything manufactured, and scheduled for install two days after I closed on the house (I wanted my contractors to tear out a small wall to expand my closet opening on the front, it had double bi-folds, on the first day and repaint prior to installation) so that I could quickly unpack all my clothes after the move. When I say they work with you, Dan definitely worked with me on this so that I could time everything out perfectly. Now when you initially call them for an initial design but have not closed on the house, they will tell you that they can’t come out to do that. And its true. But its not the end-as the buyer under contract, you can request to enter the home, get your measurements, and get your design. I’m sure I’ll add more or edit this review, but after working with Closet America over the last 4 years and two different homes, I know, that I will always use them in the future if I’m still in the area. Custom closets are not meant to be cheap, but they run specials throughout the year that you can catch, and as repeat customers, you get a little more, too, as a Thank you. I had even priced out online, I forget from whom, to get the materials shipped to me for free and I find someone or install it myself, you just pay for the materials, and it was not that much cheaper than having Closet America take care of everything for you. It has been well worth the money, and I can say that it definitely helped with the sale of my condo two years ago to have one of their custom closets 🙂

Love my new walk in closet! The price is right, customer service is great. Material and products are worth the price. The installation took ~4 hours, much less than i thought.

“I had been contemplating the purchase of closet organizers for a few years, including possibly doing it myself. I saw Closet America at a home expo show and was impressed with the quality of the products they had on display. When the representative told me I could get a free, comprehensive, in-home consultation I scheduled an appointment right away. The consultant’s advice and list of options, truly custom configuration plans, and the computer graphic representations really clinched the deal for me. The quick and professional installation made me glad I followed through, and that I made the right decision by going with Closet America.”

Buyer Beware!!! Customer service is horrible! Our initial experience was a very hard sell by the consultant they sent out to us. He worked up a “deal” with a multitude of “discounts” and finally it was such a “deal” he had to call it in to the owner of the company for approval. We were wanting to replace the carpeting in the master bedroom and closet first so we wanted to delay installation. Our “deal” was not available with any delay but we were promised a one time free courtesy of dismantling and reinstalling our system when we were ready to change carpeting. Of course this courtesy offer was not true. When I contacted them this week they insisted no such offer was ever made and that they would charge us $100/ hr. for a person to come out and do the work. Also, the salesperson was no longer with the company but the original owner still exists. There was no way for us to “prove” this verbal contract was made so we are out of luck. The truth is their “deal” was very pricey to begin with. The design was severely lacking when I now compare our system to various friends who have used other companies. Their response to honoring our agreement made with them under high pressure was so dismissive and lacking of integrity, I refuse to give then another cent! We’ll have the system ripped out, replace it with a better one from another company and move on. We will, however, tell every one we know not to deal with this very dishonest company.

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